Giant Eagle® Contact Lenses Customer Service
|You will find helpful pages in the following categories. If you can't find the answer to your question, please don't hesitate to contact us.
Frequently Asked Questions
If you have general questions about contact lens types, care and other general information, chances are we've answered your question in our Contact Lens FAQ page.
Your Contact Lens Prescription
Please review our How to Read Your Prescription page before ordering.
If this is your first time ordering with us, or you have a new or updated prescription, you will need to send it to us for verification. You can fax it to us, send it via e-mail, or provide us with your eye care professional's name, and we will contact them to verify on your behalf. Learn more about How to Send Your Prescription.
Details on how to enter your coupon codes can be found at Contact Lens Coupon Codes.
Our Shipping Information page answers frequently asked questions about shipping, including rates, estimated delivery times and policies.
Order Tracking Information
Customers who have placed an order can track their order progress online using our Online Order Tracking page. You will need to remember the email address used when you placed the order and the zip code used as the billing address for the order to view tracking information. Quick tracking links are also included in most customer service email messages that you will receive.
Giant Eagle® Contact Lenses Return Policy
Items may be returned within 30 days of purchase provided they are unopened, undamaged and in original condition. Such returns will receive credit in full, excluding any shipping charges. If you return a contact lenses purchase and you’ve already received credit for fuelperks!®, the fuelperks!® you were credited will be deducted from your fuelperks!® account. If the amount of fuelperks!® debited exceeds your fuelperks!® balance then your account will show a negative balance. We cannot accept opened boxes and vials, as we are unable to return these to the manufacturer. For more details, please see our returns policy.